Hunter College's 68th Street campus has a Siemens Hipath 4000 PBX  with Xpressions voice mail and Procenter ACD manager. We also have a 60 port Meet Me conference bridge, set for two 30-party conferences at one time or multiple smaller conferences. All trunking at this campus is digital with 3 outbound flat rate  MCI PRI circuits. We have one PRI for inbound 650 calls And 6 PRI circuits for inbound 772 and 396 calls. Additionally we have one AT&T long distance PRI circuit and a TI tie line to the School of Social Work.  We have approximately 2,300 phones deployed. The system is VOIP-ready although we are not using the data network at this time. A new cable management and call accounting system is being installed in the late summer, 2008.

An on-line training aid called "Phone Guide Live" is available. This system provides instructions on how to use your telephone as was as how to configure and use the voicemail system.

Accessing Voicemail via the Internet:

To accommodate those people who want to access their voicemail remotely, ICIT has activated a feature which allows people to get voicemail via their internet-connected computer. This service is available at http://voicemail.hunter.cuny.edu. To log into this secure site, you will need your 5 digit extension (starting with 1) and your voicemail password.

There are many useful features on this site. Here are just two highlights:

1.  Voicemail notification via email: If you enable this feature, the voicemail system will send an email informing you that a voicemail message has arrived to email addresses you specify. It will also add caller ID information for that voicemail, if it is available. This feature can be found under "Personal Settings" on the website. You must enable it to work and you must specify email addresses where the notification is to be sent.
   
2. Hear your voicemail on your computer: Your voicemails are automatically saved in electronic format on the website. You can hear them on a computer that can play sound files. If you click on the voicemail it will be downloaded to your computer. Various audio programs such as iTunes can be used play these messages.  To access this feature open the "Mail Client" on the voicemail website. Voicemails will be found in the inbox. When you open the inbox there will be various options besides just hearing the voicemail. You may save it, delete, forward it, etc.  If you access a message on the computer and do not delete it, it will be moved to the saved file on your phone. The red voicemail light on your phone will then go out until a new voicemail arrives.

If you have any questions or problems with the use of the telelphone or voicemail sysetm, or if you need to add, drop or modify a line or handset, contact ICIT's Faculty/Staff help desk.